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Customer
Support |
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| LIBERTY SYSTEMS TRADE-INS |
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| Here at Liberty Computer Centre, we are always striving to find ways to serve our customers better. Since August 1999, Liberty has included support information in the Windows 95/98/XP/2000 System Properties page. The following picture shows an example of what a generic, unmodified page looks like: | ||||||||||||||||||||
CPU |
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| AMD-ATH. XP AMD-DURON AMD-THUN.BIRD AMD-T.BIRD266 INTEL-CELERON INTEL-CEL. II INTEL-PIII-COPP INTEL-P4-478 |
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| DDR PC-100 SDRAM PC-133 SDRAM RAMBUS RDRAM |
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| CD-RW DRIVE FLOPPY DRIVE HARD DRIVE ZIP DRIVE |
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| CABLES & Misc | ||||||||||||||||||||
| You will notice the third section of text, labeled "Computer:". In the Windows XP screenshot, you can see that Windows already displays the CPU family (Celeron Processor) and how much RAM there is. While all of this is very well and good, it does not do much to aid the customer should the need arise. Below you see an example of what the new System Properties looks like on Liberty computers: | ||||||||||||||||||||
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| You should instantly notice several changes. Most obviously, you see the words "Manufactured and supported by:" over a logo. This eye catching feature allows anyone to instantly recognize that this machine is a Liberty computer. To the right, instead of the old heading "Computer:", you now see two additional lines of text. These lines identify the manufacturer (Liberty Computer Centre) and the model of the computer (Liberty Celeron 500 in this case). Finally, a button has been added ("Support Information"). Pressing this button reveals the following: | ||||||||||||||||||||
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| This window contains all of the contact information necessary for the customer. Note that it also includes the date of manufacture for this particular computer, eliminating all guesswork as to how old the machine is or when it was bought. | ||||||||||||||||||||
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